Stakeholder Management and Conflict Resolution in the Healthcare Industry

Workshop Overview

The success of any project or initiative in the healthcare industry is contingent on many factors including and very importantly keeping the stakeholders satisfied. We cannot please everyone; nevertheless, identifying the major stakeholders that can affect one or more initiatives outcomes in a positive or negative manner, and seeking to earn their buy-in is quintessential. The workshop is a walkthrough over needed guidelines to maintain proper stakeholder engagement in the healthcare industry namely for projects and initiatives related to hospitals, health agencies, care centers, clinics and healthcare governmental entities. 
Learning Objectives

  • Learn and practice how to deal with multiple stakeholders in healthcare industry projects
  • Understand how to manage stakeholder expectations and concerns
  • Develop Stakeholder Engagement Strategy
  • Practice communicating with a variety of stakeholders through role-plays, scenarios
  • Resolve competing expectations in a healthcare provider centric environment  
  • Manage project and organizational politics 

Course Outline

  • Introduction
  • Project Stakeholder Management
  • Principles of Stakeholder Management for a Project
  • Case Study: Hospital Project Stakeholder Management
  • Communication Management Plans
  • Issue Management
  • Change Management
  • Case Study: Governmental Health Program Stakeholder Management
  • Conflict Resolution (personal, group and organization)
  • Stakeholder Management Strategies 

Course Duration

24 Hours 
Workshop Format

Presentation of course material, In-class discussions and exercises, workshops 
Intended Audience

Project Managers in organizations related or close to the healthcare industry, physicians, nurses, pharmaceutical industry professionals, medical lab operators, technicians and mangers, hospital directors, managers and general staff. 

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