Course


Stakeholder Management and Conflict Resolution

Workshop Overview

The success of the project is contingent on a few factors including and very importantly keeping the stakeholders satisfied. We cannot please everyone; nevertheless, identifying the major stakeholders that can affect one or more initiatives outcomes in a positive or negative manner, and seeking to earn their buy-in is quintessential. The workshop is a walkthrough over proper guidelines to maintain proper stakeholder engagement. 
 
Learning Objectives

  • Learn and practice how to deal with multiple stakeholders in complex projects
  • Understand how to manage stakeholder expectations, including quality and performance expectations
  • Develop Stakeholder Engagement Strategy
  • Practice communicating with a variety of stakeholders through role-plays and scenarios
  • Resolve competing expectations
  • Manage project and organizational politics 

Workshop Description/Course Outline

  • Introduction
  • Project Stakeholder Management
  • Principles of Stakeholder Management for a Project
  • Case Study: Project Stakeholder Management
  • Communication Management Plans
  • Issue Management
  • Change Management
  • Case Study: Program Stakeholder Management
  • Conflict Resolution (personal, group and organization)
  • Principles of Stakeholder Management for a Portfolio
  • Case Study: Portfolio Stakeholder Management
  • Stakeholder Management Strategies 

Course Duration

24 Hours 
 
Workshop Format

Presentation of course material, In-class discussions and exercises, workshops 
 
Intended Audience/Who Should Attend

Project Managers, Program Managers, Project Management Team, Senior Managers, Functional Managers, Executives, Owners and Directors 
 
This course is registered on PMI.org

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